The Role at a glance:

We are looking for a skilled, motivated, and hospitality-driven Assistant General Manager to join the Constellation Culinary Group team at Carnegie Hall. This role is responsible for supporting the General Manager in the overall management of the Carnegie Hall food service program and taking a lead role in managing the Weill Café, including both daytime café service and pre-concert dining operations. 

The Weill Café operates as a public-facing retail café five days per week on a year-round basis and transforms into a full service pre-concert dining destination on select performance evenings from October through June. This position requires strong operational flexibility, leadership presence, attention to detail, and the ability to execute across multiple styles of service in a fast-paced cultural venue environment. 

The Assistant General Manager will work closely with culinary, operations, marketing, and venue partners to ensure exceptional guest experiences, strong financial performance, and efficient day-to-day execution. 

What you'll be doing:

• Assist in managing food service operations in accordance with approved budgets and financial goals
• Oversee all daily operations of Weill Café, including daytime café service and evening restaurant operations
• Collaborate with the Marketing team to develop and support initiatives that drive revenue, guest engagement, and visibility for the Weill Café
• Identify and support new culinary programming and revenue generating opportunities for the Weill Café and broader account operations
• Support venue programming, promotions, and special events through operational collaboration and execution
• Support weekend and off-hours operational coverage as needed across Weill Café, event, and venue operations
• Partner with culinary leadership on menu development, implementation, and refinement based on guest feedback and operational needs 
• Manage Weill Café reservations, seating flow, and guest experience standards to ensure optimal service levels
• Assist with financial reporting, forecasting, labor management, and budgeting processes
• Supervise salaried managers and hourly associates while fostering a positive and accountable team culture
• Support hourly recruitment, onboarding, training, and employee development efforts with a focus on team retention and growth
• Support payroll administration and labor tracking to ensure compliance with applicable Union Collective Bargaining Agreement (CBA) rules, wage regulations, scheduling provisions, and reporting requirements
• Maintain strong working relationships with Constellation staff, Carnegie Hall personnel, guests, and vendors
• Coordinate equipment maintenance programs, service calls, and contractor/vendor visits in alignment with Carnegie Hall building policies and procedures to support uninterrupted operations
• Oversee purchasing, inventory, and vendor relationships to ensure operational efficiency and cost control
• Ensure accurate cash handling procedures, daily reconciliation, and accounts payable support
• Ensure compliance with all sanitation, safety, health department, and HACCP standards
• Provide operational support across the broader account as business needs require 

What we're looking for:

• Minimum of two years of experience in food service or hospitality management
• NYC Food Handlers Certification
• Strong guest-facing communication skills with the ability to respond to feedback and customer service inquires in a professional, hospitality-driven manner
• Strong financial, operational, and business acumen
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Proficiency with POS systems, scheduling platforms, reporting tools, and Microsoft Office applications
• Ability to lead, motivate, and develop diverse teams in a fast-paced environment 

PHYSICAL DEMANDS 

• Ability to stand and walk for extended periods of time
• Ability to lift and carry up to 25 pounds
• Ability to work in a fast-paced hospitality environment with frequent movement between café, dining, and event spaces
• Ability to work a flexible schedule to meet operational demand 

PREFERRED QUALIFICATIONS 

• Fine dining, cultural institution, or event hospitality experience preferred
• Experience with reservation platforms and guest management systems
• Familiarity with backstage catering or performance venue operations

Compensation Range

$85,000/yr.

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off 

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