Staffing Manager 

Job Reference Number: 28930
Employment Type: Full-Time, Onsite 
Segment: Dining & Events
Brand: Constellation
State: Florida (US-FL) 
 

Constellation Culinary Group is seeking a Staffing Manager for our Off Premise Catering Division in Miami, Fl.  We are looking for a hospitality professional with strong administrative skills.  Our ideal candidate has an understanding of catering and hospitality.

• Staffing • Event Staffing & Scheduling 
• Transfer CaterX events into Nowsta, ensuring accuracy.
• Send requests to staff while balancing teams based on the number of events per day and service style.
• o Staff as far in advance as possible to secure personnel before competitors. • Agency Staffing o Contact agencies (AGR and Ultra) via email to request staff when needed.
• o Provide as much notice as possible, as agency response times can be slow.
• o Regularly request updated staff lists from agencies. o Ensure staff count matches the request—Todd from Ultra tends to add 3-5 extra staff, and they are billed accordingly.
• o Instawork staffing is requested through their platform. • Staff Communication & Management
• o Communicate frequently with staff regarding event changes (e.g., uniform, parking, special instructions). o
• Manage call-outs and find replacements as needed. o Respond to staff inquiries about schedules, availability, payroll, and the principal staff program
• . • Event Monitoring & Support
• o Stay aware of future events and high-demand dates by monitoring CaterXpert and maintaining communication with the sales team
• . o Attend events to support the team and handle staff or agency-related issues. o Clock in agency staff at the requested time to avoid extra labor costs.
• o Instawork staff are clocked in via their mobile app by assigned managers or captains.
• o Arrange transportation for events that require it. • Event Preparation & Assignments o Maintain contact with the sales team and event managers regarding special event needs
• . o Attend meetings with the Captain.
• o Upon receiving the SUP packet, share it with captains.
• o Create and distribute staff assignments to event managers and captains (including agency staff lists).
• o Upload staff assignments to Nowsta.
• • Post-Event Review o Read captain reports and address any issues.
• o Handle disciplinary actions as needed and escalate to HR when required. Payroll & Financial Responsibilities
• • Event Staff Payroll o Complete payroll for FOH and BOH event staff. o Properly code labor to the correct unit. o Add gratuity if applicable (submit a tip form to payroll for past-week events).
• o Allocate travel time and captain meetings as needed.
• • Cash Gratuity Distribution
• o Collect and distribute gratuity among all event staff, including culinary and pantry teams.
• o Complete a tip form for record-keeping before distribution. • Principal Staff Program o Monitor staff completion of 20 events to ensure eligibility for raises. o Use Nowsta reports to track individual employee progress
• . • Invoices & Sign-In Sheets o Track invoices and ensure agencies submit them on time.
• o Submit event sign-in sheets promptly to avoid invoice delays.
• o Cross-reference invoices against sign-in sheets to ensure accurate billing.
• o Input invoices into CORE. BEO Responsibilities • BEO Meeting Attendance o Attend BEO meetings every Tuesday.
• . Coordinate with Talent Acquisition to create requisitions
• . o Conduct interviews and collect new hire documentation.
• o Complete e-verify and onboarding processes. o Set up new hires in Nowsta and send app invitations.
• • Orientation Planning o Secure an appropriate venue for orientation.
• o Coordinate with the sales team to select a date that work

Benefits:

• Vision
• Tuition Reimbursement
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick
• Holiday Pay (9 paid holidays)

About Constellation:

From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.

About Elior North America:

Elior North America is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised  by management as needed.