The Role at a glance:

We are looking to add an experienced, motivated Food & Beverage Supervisor to our Lancer Hospitality team at the Como Zoo! As a Food & Beverage Supervisor, you will have the opportunity to directly oversee the production and service of meals.

Lancer Hospitality offers flexible schedules, weekly pay, an employee shift meal, growth opportunities & more!

Core Responsibilities:

Operational Leadership

• Open, monitor, and close food service locations according to established procedures.
• Ensure all food and beverage operations are prepared and staffed appropriately.
• Monitor business levels and adjust labor deployment as needed.
• Maintain cleanliness, organization, and presentation standards throughout all locations.
• Ensure all equipment is functioning properly and report maintenance needs immediately.

Guest Service

• Provide professional, friendly, and timely guest service.
• Resolve guest concerns and complaints promptly.
• Empower team members to create positive guest experiences.
• Maintain a visible presence during peak business periods.

Team Leadership

• Direct and support hourly team members throughout each shift.
• Delegate tasks effectively and follow up on completion.
• Provide coaching, training, and performance feedback.
• Monitor employee productivity and adherence to company policies.
• Address attendance, performance, and conduct concerns promptly.

Food Safety & Sanitation

• Ensure compliance with all food safety regulations and company standards.
• Monitor food holding temperatures and document required logs.
• Verify proper handwashing and hygiene practices.
• Ensure proper food storage, rotation, and labeling procedures.
• Correct any food safety violations immediately.

Cash Handling & Financial Accountability

• Ensure accurate cash handling procedures are followed.
• Monitor register activity and investigate discrepancies.
• Complete deposits, drops, and till counts accurately.
• Verify all sales transactions are processed properly.
• Document shortages, overages, and unusual transactions.

What we're looking for:

Must-haves: 

• Experience supervising multiple employees. 
• Strong communication, interpersonal, and organizational skills.  
• Excellent attention to detail and service knowledge. 

Nice-to-haves: 

• An advanced degree in culinary arts or a related field. 
• Food Handler’s certification.  

Compensation Range

$18 - $24 per hour 

Our Benefits:

• Weekly Pay
• Flexible Schedules
• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off 
• Employee Shift Meal
• Growth Opportunities
  #indeedelior