Job Reference Number: 28529
Employment Type: Full-Time, Onsite 
Segment: Elior Corporate

Brand:  Elior North America Corporate
State: Texas (US-TX) 
 

Senior Infrastructure Engineer

The Role at a Glance:

We are seeking a highly skilled Senior  Infrastructure Engineer to join our team. This role is responsible for designing, deploying, and maintaining a robust network and server infrastructure across multiple locations. The ideal candidate has strong expertise in Cisco Meraki, Windows Server environments, virtualization, and cloud-based solutions. This is an exciting opportunity to collaborate with global teams, ensure system reliability, and optimize IT infrastructure to meet business needs.

What You’ll Be Doing:

Network & System Administration

• Manage and maintain the Cisco Meraki network stack, including firewalls, switches, VLANs, and wireless access points.
• Design, implement, and troubleshoot network security measures, including firewall rules, port security, and VPN configurations.
• Oversee IP networking and protocols, ensuring reliability in DNS, SMTP, DHCP, and remote access services.
• Ensure high availability and uptime of IT infrastructure by monitoring and maintaining remote network environments.
• Install, configure, and maintain Windows Server environments, ensuring optimal performance and security.
• Support VMware Horizon VDI and Workspace ONE environments, assisting with change management and troubleshooting.
• Perform patch management, antivirus updates, and system monitoring to enforce security policies.
• Provide Tier 3 escalation support, troubleshooting complex technical issues related to Active Directory, Azure AD, and Microsoft 365.
• Design and implement IT infrastructure for new facility openings, including switches, firewalls, wireless networks, cabling, and internet connectivity.
• Work closely with business stakeholders, clients, and vendors to ensure network reliability and service level agreements (SLAs) are met.
• Develop and maintain technical documentation, diagrams, and procedures for infrastructure environments.
• Coordinate with third-party service providers to maintain high service quality and ensure rapid issue resolution.
• Provide after-hours and on-call support for critical system issues and maintenance when necessary.
• Work within ZenDesk to document and manage support tickets, ensuring timely resolution.
• Support Windows desktop environments, including SCCM and Windows Update for Business.
• Communicate technical concepts clearly and effectively to end users and stakeholders.

What We’re Looking For:

Must-Haves:

• 5+ years of experience in a technical infrastructure role.
• Expertise in Cisco Meraki networking, including MX firewalls, MR wireless access points, and MS switches.
• Strong knowledge of Windows Server environments and Microsoft 365 administration (Azure AD, ADFS, PowerShell, InTune).
• Hands-on experience with IP networking, VPNs, DNS, SMTP, and DHCP.
• Proficiency in VMware Horizon VDI and Workspace ONE for virtual desktop management.
• Advanced troubleshooting skills, providing Tier 3 support for infrastructure-related incidents.

Nice-to-Haves:

• Experience with SCCM and Windows Update for Business for endpoint management.
• Familiarity with cloud-based security policies and compliance standards.
• Strong communication and documentation skills to support end users and collaborate with business teams.
• Ability to work in a fast-paced, high-availability environment while managing multiple projects.

Equal Opportunity Employer
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or any other protected characteristic.

About Elior North America:

Elior North America is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised  by management as needed.