The Role at a glance:

Elior NA is seeking an experienced Cash Application Specialist to join our driven and solutions-oriented, centralized Houston, TX based Accounting Organization.  

This role requires someone who will be responsible for the prompt and accurate processing of customer payments, monitoring and collecting customer payments by managing the Account Receiving Aging. This role is analytical and will research and reconcile all cash application related variances in accordance with established policies and procedures and at the direction of the Cash Application Manager. The qualified candidate will be responsible for AR aging, client/customer relations as it relates to the timeliness of payment collections. The specialist will manage a significant volume of transactions requiring fast decision making and will be an initiative-taker who enjoys working as an individual contributor supporting the department at-large. 

What you'll be doing:

• Investigate and resolve payment escalation and discrepancy inquiries related to cash application from internal teams and regular individual research. 
• Research remittance and transaction details to resolve unapplied cash, unidentified cash, and payment variations. 
• Verify duplicate payments and follow up with the customers to issue refunds as well as aiding in the disposition of unapplied cash per company policies. 
• Maintain compliance with internal and external financial policies and procedures such as Payment Card Industry (PCI) standards for credit card processing. 
• Responsible for the end-to-end payment process from presentment to settlement, including declined transactions, dispute, refund, and chargeback research and resolution. 
• Ensure outstanding collections are kept up to date regarding client outstanding balances and manage the AR aging process to ensure timeliness of customer payments.  
• Utilize available tools to identify opportunities for optimizing Cash Applications, Collections and other Accounts Receivable processes. 
• Assist in special Cash Application and Collection related projects, including providing support to external auditors and participating in all cash application testing for company initiatives. 
• Reconcile general ledger cash accounts to bank statements. 

What we're looking for:

Must-haves:

• Associate’s degree in accounting or business-related field or equivalent experience. 
• 2+ years of experience in Cash Application or related role. 
• General computer competency, including Microsoft Excel (advanced), Word, and Outlook. 
• Experience with accounting ERP software such as Great Plains or SAP.  
• Ability to build trust and strong relationships, finding solutions and influencing outcomes to drive superlative performance. 
• Ability to be accountable for your own actions, decisions, and performance, and those of the team, in achieving objectives and adhering to agreed-upon standards, guidelines, and expectations. 
• Strong leadership and communication skills, with the ability to effectively collaborate and influence stakeholders at all levels. 
• Comfort and capability in navigating uncertain or unclear situations, making informed decisions, and adapting to changing circumstances. 
• Turn data from various sources into insights with a strong mindfulness in a fast-changing environment. 
• Developed organizational and project management skills. 
• Upholding strong moral and ethical principles, being honest, trustworthy, and dependable in all interactions and decisions is fundamental for building trust and maintaining a positive reputation. 
• Client-driven to ensure integrity of data. 
• Demonstrated initiative-taker, ongoing self-growth and development, advancement potential. 

Where you'll be working:

You will be working out of our Houston, TX based office. 

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

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