Senior Director of Communications 

Job Reference Number: 18837
Employment Type: Full-Time, Remote 
Segment: Elior Corporate
Brand: ENA Corporate
Location: Remote, US
 

Elior North America is seeking a dynamic and strategic Senior Director of Communications to lead and enhance our communication efforts across the organization. In this visible leadership role, you will oversee all internal and external communications, ensuring they align with our mission, vision, and values. This remote role requires a forward-thinking approach to managing communications in a rapidly evolving digital landscape.

Responsibilities:

Internal Communications:

• Strategy & Content Development: Craft and execute a comprehensive internal communications strategy that reinforces company culture and keeps employees informed, engaged, and aligned with organizational goals.
• Executive Communications: Develop and manage executive communications, including the CEO’s bi-weekly newsletter and other leadership messages, ensuring clarity and consistency.
• Employee Engagement: Design and disseminate engaging companywide messages, newsletters, and announcements that reflect our mission and business strategy.
• Event Coordination: Organize and facilitate virtual and in-person events, such as senior leadership meetings and town halls, including agenda development, presenter coordination, and material preparation.
• Change Management: Support organizational changes with strategic communications plans, including the creation and distribution of talking points, FAQs, and announcements.
• Data-driven Decision Making: Track, measure, and report on the performance of internal communications efforts, adjusting, as necessary.

External Communications:

• Media Relations: Oversee the company’s media relations strategy, managing the PR agency to ensure strategic alignment and high-quality execution of media plans and pitches.
• Press Releases: Draft and distribute press releases for major company announcements, ensuring accurate representation of the company’s voice and tone.
• Media Monitoring: Monitor media coverage and share relevant news internally, leveraging the weekly CEO newsletter and other channels to showcase coverage.
• Crisis Communications: Lead crisis communication efforts, coordinating with the media relations agency to respond promptly and effectively to external inquiries and issues.

Team Leadership:

• Supervision & Development: Manage and mentor the Communications Manager, providing direction and support to ensure effective internal and external communications.
• Performance Tracking: Track, measure, and report on the effectiveness of communication strategies, making data-driven adjustments as necessary.
• Collaboration: Serve as a liaison between Elior Group and Elior North America, ensuring alignment and effective communication of global corporate activities and initiatives.

Requirements:

• Experience: 5+ years leading Corporate Communications in a complex, matrixed environments.
• Exceptional Writing Skills: Demonstrated ability to craft clear, engaging, and persuasive written content for diverse audiences, ensuring consistency in tone and messaging across all communication channels.  Candidates with writing samples and portfolios preferred.
• Agency Management: Experience managing PR and social media agencies to ensure strategic alignment and quality outcomes.
• Crisis Management: Proven ability to handle sensitive issues and manage crisis communications effectively.
• Education: Bachelors or equivalent in Journalism, PR, Marketing and/or related field highly Preferred

Our Benefits:
•    Medical (FT Employees)
•    Dental
•    Vision
•    Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
•    Discount Program
•    Commuter Benefits (Parking and Transit) 
•    EAP
•    401k
•    Sick Time
•    Holiday Pay (9 paid holidays)
•    Tuition Reimbursement (FT Employees)
•    Paid Time Off 

About Elior North America:

Elior North America is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.
 
Disclaimer: This job description can be revised  by management as needed.

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About Elior North America:

Elior North America is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised  by management as needed.