Cash Applications & Collections Specialist

The Role at a glance:

Join Elior North America’s Revenue Accounting team as a Cash Applications & Collections Specialist. In this role, you will support accurate and timely application of customer payments, manage outstanding receivables, and maintain strong communication with internal teams and external customers. If you thrive in a fast-paced environment and are committed to accuracy, service, and continuous improvement, this role may be a great fit for you. 

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What you'll be doing:

• Accurately apply daily customer payments including ACH, wire, lockbox, credit card, and checks.
• Research and resolve payment discrepancies, short pays, unapplied cash, and unidentified payments.
• Reconcile customer accounts and maintain audit-ready documentation.
• Monitor AR aging reports and conduct proactive outreach for past due balances.
• Investigate invoice disputes and collaborate with internal teams to resolve issues promptly.
• Maintain detailed documentation of collection efforts and customer communication.
• Provide regular reporting updates to the Revenue Accounting Manager and leadership.
• Assist with AR aging analysis, cash forecasting inputs, and month-end reporting.
• Support month-end close activities such as reconciliations and reporting on unapplied cash or dispute trends.
• Contribute to continuous improvement of cash application and collections processes.
• Provide timely, professional, and empathetic support to customers and internal stakeholders regarding billing, payment status, and account inquiries.

What we're looking for:

• 2–4 years of experience in cash applications, accounts receivable, or revenue accounting.
• Experience with ERP systems (SAP, Oracle, NetSuite, etc.).
• Proficiency in Excel including VLOOKUP/XLOOKUP and pivot tables.
• Strong communication, customer service, and collaboration skills.
• High attention to detail with strong organizational and time management abilities.

Preferred Qualifications

• Experience within a high-volume shared services or multi-entity environment.
• Familiarity with AR aging metrics, collections strategies, and DSO analysis.

Where you'll be working:

This position is based at our corporate office in Houston, TX, with an expectation of four days onsite per week and one remote day.

Office Address: 4920 Westway Park Blvd, Houston, TX 77041

Compensation Range

Compensation for this role ranges from $28.00 to $32.00 per hour , commensurate with experience. 

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off