The Role at a glance:

The Patient Services Representative is responsible for coordinating daily activities between the Culinary and Transportation teams to ensure quality metrics and service standards are consistently achieved. This hands-on role requires excellent communication, strong organizational skills, and a customer-focused approach to proactively resolve operational challenges while supporting exceptional service delivery. 

What you'll be doing:

• Coordinate daily operations between Culinary and Transportation departments to ensure quality and performance metrics are met.
• Monitor service execution and proactively identify and resolve operational issues.
• Provide exceptional customer service by responding to client needs and offering effective solutions.
• Communicate effectively with managers, team members, and clients to ensure seamless operations.
• Support food delivery logistics and transportation as needed, including driving a delivery van when required.
• Maintain compliance with food safety and sanitation standards.
• Utilize computer systems to document activities, communicate updates, and complete operational reporting.
• Work independently while effectively prioritizing tasks in a fast-paced, high-volume environment.
• Assist with other operational duties as assigned.

What we're looking for:

• High-volume food service, hospitality, healthcare, or logistics experience required.
• ServSafe Certification required (or ability to obtain within a specified timeframe).
• Valid driver's license with the ability to safely operate a delivery van.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently.
• Computer proficiency, including Microsoft Office and other business applications.
• Ability to work in a dynamic environment while maintaining attention to detail.

Where you'll be working:

Mississippi State Hospital

Physical Requirements:

• Ability to lift up to 35 pounds.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to load, unload, and transport food and supplies as needed.

Schedule Requirements:

• Operation is open seven days a week.
• Must be available to work weekends and holidays as needed.
• Schedule flexibility is required, with shifts that may begin as early as 4:00 AM or end as late as 8:00 PM.

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off 

#LI-KM1 #Boost