The Role at a glance:

We are looking to add a skilled, motivated assistant general manager to our Lancer Hospitality team in Tacoma, WA at The Point Defiance Zoo & Aquarium. As an assistant general manager, you will have the opportunity to manage and lead a team of associates, oversee quality for the account, and assist with running the day-to-day food service operation of a medium-to-large volume location.

What you'll be doing:

  • Assisting with managing food service operations in accordance with the approved budget. 
  • Assisting with all financial reporting and budgeting. 
  • Managing salaried managers and hourly associates. 
  • Taking responsibility for all hourly hiring, on-boarding, and training with a strong focus on team member growth. 
  • Establishing and maintaining good rapport with staff, clients, and guests. 
  • Managing purchasing and inventory controls.

What we're looking for:


  • At least two years’ experience in direct foodservice operation management. 
  • Strong knowledge of food and catering trends with a focus on quality, production, sanitation, cost controls, and presentation. 
  • Knowledgeable on HACCP controls and proper storage and use of food. 
  • Strong financial and business acumen. 
  • Strong written and verbal communication skills. 
  • Strong computer skills. 


  • Bachelor’s degree in Food Services Technology/Management or related field; alternatively, an Associate’s degree with two years of directly related experience.
  • ServSafe certification.



  • Medical
  • Dental
  • Vision
  • Tuition Reimbursement
  • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
  • Discount Program
  • Commuter Benefits (Parking and Transit)
  • EAP
  • 401k
  • Sick
  • Holiday Pay (9 paid holidays)


$62,000 - $65,500




Not Ready to Apply?

Nearest Major Market: Tacoma
Nearest Secondary Market: Seattle